We answer warm introductions first. If you've been pointed here by a mutual contact, mention them — it's the fastest way through.
We read every message. We don't reply to everyone — that's a function of capacity, not interest.
If your note arrives without a referrer, expect a longer wait. If it arrives with one, we'll usually reply within a working week.
For matters that need to stay off email, ask for our signal handle in your first reply.
The general inbox. Read by humans, not assistants.